Privacy Policy

1. Introduction

Strato Labs Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at strato.do or use our services (collectively, the “Services”).

2. Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you reach out to us or enter into a service agreement.
• Account Information: Credentials and profile details if you create an account with us.
• Communications: Any messages, feedback, or information you send to us via email or other channels.
• Payment Information: Billing details necessary to process payments, which are handled by our third-party payment processors.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, and server logs.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services.
• Process transactions and send related information.
• Communicate with you, including responding to inquiries and sending service-related notices.
• Improve, personalize, and expand our Services based on usage patterns.
• Detect, prevent, and address technical issues, fraud, or security concerns.
• Comply with legal obligations and enforce our agreements.

4. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our Services (e.g., hosting, payment processing, analytics), subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These may include:

• Essential Cookies: Required for the website to function properly (e.g., theme preferences).
• Analytics Cookies: Help us understand how visitors interact with our website.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time.
• Data Portability: Request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at hello@strato.do.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

10. International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to the transfer of your information to the United States.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hello@strato.do.

Strato Labs Inc.
California, United States