Refund Policy

1. Overview

At Strato Labs Inc. (“Company,” “we,” “us,” or “our”), we strive to deliver high-quality software development services that meet or exceed our clients' expectations. This Refund Policy outlines the circumstances under which refunds may be issued for our Services.

2. Service-Based Refunds

Because our Services involve custom software development, engineering, and consulting work, refund eligibility depends on the nature and stage of the engagement:

Before Work Begins

If you cancel a project before any work has commenced, you are entitled to a full refund of any prepaid fees, less any non-refundable deposits specified in your service agreement.

Work in Progress

If you cancel a project after work has begun, you will be charged for the work completed up to the date of cancellation. Any prepaid fees exceeding the value of completed work will be refunded. The value of completed work will be calculated based on the rates and terms outlined in your service agreement.

Completed Work

Once deliverables have been accepted or a project milestone has been approved, fees for that work are non-refundable.

3. Dissatisfaction with Deliverables

If you are not satisfied with the quality of our deliverables, we encourage you to notify us promptly. We are committed to resolving issues through:

• Revisions: We will make reasonable revisions to deliverables that do not meet the agreed-upon specifications, at no additional cost, within the revision period specified in your service agreement.
• Partial Refund: If we are unable to resolve the issue through revisions and the deliverable materially fails to meet the agreed specifications, a partial refund may be issued at our discretion.

4. Non-Refundable Items

The following are generally non-refundable:

• Consultation and discovery fees for time already spent on project planning, research, or analysis.
• Third-party costs incurred on your behalf (e.g., hosting, domain registration, software licenses, API subscriptions).
• Rush or expedited service fees.
• Fees for work that has been delivered and accepted.

5. How to Request a Refund

To request a refund, please contact us at hello@strato.do with the following information:

• Your name and company name.
• The project or service agreement reference.
• A description of the reason for the refund request.
• Any supporting documentation.

We will review your request and respond within 10 business days.

6. Refund Processing

Approved refunds will be processed within 14 business days using the original payment method. Depending on your financial institution, it may take an additional 5–10 business days for the refund to appear in your account.

7. Disputes

If you disagree with our refund decision, we encourage you to contact us to discuss the matter further. If we are unable to reach a resolution, disputes will be handled in accordance with the dispute resolution provisions outlined in our Terms of Service.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a revised “Last updated” date. The policy in effect at the time of your purchase or service agreement will apply to that transaction.

9. Contact Us

If you have any questions about this Refund Policy, please contact us at hello@strato.do.

Strato Labs Inc.
California, United States